Help Center
Frequently asked questions.
Find quick answers about payments, trips, packages, and cancellation policies. If you can't find what you're looking for, our support team is ready to help.
Pembayaran
How can I make a payment?
Payments are made through Midtrans Snap. After choosing a package and entering your details, you can pay by bank transfer, credit or debit card, e-wallet (GoPay, OVO, DANA, ShopeePay), or QRIS. Payment confirmation is automatic and instant.
Are there any hidden fees?
No. Every package price includes transportation, an experienced driver, and entrance tickets to the destinations. You pay exactly the listed price — with no surprise fees on the trip.
Paket
What is included in the package?
Every standard package includes a vehicle with an experienced driver, entrance tickets to all destinations in the itinerary, and full coordination throughout the trip. Specific details are listed on each package page.
Can I book a package for a large group?
Yes. For large groups, schools, or companies, contact our support team for a special offer and a vehicle suited to your group size.
Perjalanan
Can I choose my own driver or car?
Our operations team assigns the driver and vehicle based on availability and the route to maintain safety and comfort standards for every traveler. You can share special requests and we will do our best to accommodate them.
Can the itinerary be customized?
Some packages support itinerary customization. Share your preferences when contacting support, and we will help create a route that best suits your needs and budget.
Pembatalan
What if the trip is cancelled?
If you cancel your booking, contact our support team as soon as possible. The refund policy depends on how far the cancellation is from the departure date. Cancellations initiated by us will be fully refunded.
Umum
How can I contact support?
Our support team is available 24/7 through WhatsApp and the email listed in the footer. For emergencies during your trip, contact us via WhatsApp for the fastest response.
Still have questions?
Our support team is ready to help 24/7. Reach us on WhatsApp or email and we'll reply shortly.